Terms & Conditions

Last updated: July 2026

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Introduction

These Terms and Conditions ("Terms") govern the purchase and use of the services and digital products offered through the Hashimoto Natural Support website.

By purchasing any service or digital product from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

These Terms constitute a legally binding agreement between:

Meryll Bettahar De Vos
Hashimoto Natural Support
Sole Proprietor (Micro-Entrepreneur)
France

Email: contact@hashimotonaturalsupport.com

(hereinafter referred to as the "Practitioner", "Provider", or "we")

and

the individual purchasing a service or digital product through this website (hereinafter referred to as the "Client" or "you").

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1. Scope

These Terms apply to all services and digital products offered through this website unless otherwise agreed in writing.

By placing an order, you agree to these Terms in their entirety.

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2. Services

Services available through this website may include, but are not limited to:

• One-to-one wellness coaching sessions

• The Hashimoto Signature Program

• The Hashimoto Clarity Session

• Introductory discovery calls, where available

• Educational resources

• Digital products, including eBooks (PDF), guides, and downloadable materials

• Any additional services or products presented on this website

Unless otherwise stated, all services are provided exclusively online.

Descriptions published on this website are intended to provide an accurate overview of each service but do not constitute a guarantee of specific outcomes.

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3. Nature of the Services

The services provided by Meryll Bettahar De Vos relate exclusively to holistic wellness, naturopathy, lifestyle education, and wellness coaching.

They are designed to provide educational information, personalized guidance, and wellness support regarding topics such as nutrition, lifestyle, stress management, herbal support, aromatherapy, digestive wellness, and other complementary approaches.

The services offered are not medical services.

They do not constitute medical advice, diagnosis, treatment, prescription, or any other healthcare service.

The Practitioner is not a medical doctor and does not replace licensed healthcare professionals.

Clients remain solely responsible for their own medical care and should always consult their physician or another qualified healthcare professional regarding any medical condition or treatment.

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4. Eligibility

Services are available only to individuals who are at least eighteen (18) years of age and legally capable of entering into binding contracts.

Bookings made on behalf of a minor must be completed by a parent or legal guardian, who assumes full responsibility for the agreement.

Clients agree to provide accurate, complete, and up-to-date information during the booking process.

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5. Booking

Appointments and programs may be booked through this website or using the booking procedures provided by the Practitioner.

A booking becomes confirmed only after:

• payment has been successfully processed;

• these Terms have been accepted;

• any additional conditions relating to digital products have been accepted where applicable.

A confirmation email will then be sent to the Client.

The Practitioner reserves the right to refuse or cancel any booking in cases including, but not limited to:

• suspected fraud;

• abusive or inappropriate behaviour;

• unsuccessful payment;

• circumstances preventing the proper delivery of the service.

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6. Prices

All prices displayed on this website are shown in the currency indicated at the time of purchase.

As a French Sole Proprietor operating under the Micro-Entrepreneur tax regime, VAT is not applicable pursuant to Article 293 B of the French General Tax Code, unless otherwise required by law.

Prices may be updated at any time without prior notice.

However, the price applicable to your purchase will always be the one displayed at the time your order is confirmed.

 

7. Payment

Payments may be made using the payment methods offered on this website, including credit or debit card, Stripe, PayPal, or any other payment method made available at checkout.

Where installment payment plans are offered, the Client agrees to pay all scheduled installments according to the agreed payment schedule.

Failure to complete any scheduled payment may result in suspension or termination of the services until payment has been received.

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8. Online Sessions

All coaching sessions and wellness programs are conducted remotely via video conferencing using the platform specified at the time of booking (such as Google Meet, Zoom, or another platform selected by the Practitioner).

Clients are responsible for ensuring they have:

• a stable internet connection;

• a compatible device equipped with a microphone and camera;

• a quiet and private environment suitable for the session.

Session durations are those specified on the website at the time of booking.

Appointments are scheduled by mutual agreement between the Client and the Practitioner.

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9. Rescheduling, Cancellations and Missed Appointments

Clients may request to reschedule an appointment by providing at least 48 hours' notice before the scheduled session.

Requests made less than 48 hours before the appointment may be declined, except in exceptional circumstances and at the sole discretion of the Practitioner.

If the Client arrives more than 15 minutes late without prior notice, the session may be considered forfeited and no refund or replacement session will be provided.

If the Client joins late, the session will still end at the originally scheduled time.

Should the Practitioner need to cancel or reschedule a session, every reasonable effort will be made to arrange an alternative appointment as soon as possible.

Where a technical issue beyond either party's reasonable control prevents the session from taking place, a replacement session will be scheduled at no additional cost.

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10. Digital Products

This website may offer digital products including, but not limited to:

• eBooks (PDF)

• downloadable guides

• educational resources

• worksheets

• digital wellness materials

Digital products become available only after payment has been successfully completed.

Clients are responsible for downloading and safely storing their purchased files.

Should any technical difficulties arise during the download process, Clients should contact the Practitioner using the contact details provided on this website.

All digital products are licensed for personal, non-commercial use only.

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11. Right of Withdrawal

Services

Where applicable under European consumer law, Clients residing in the European Union may have the right to withdraw from their purchase within fourteen (14) days.

However, if the Client expressly requests that the service begins before the withdrawal period expires, they acknowledge that this right may be reduced or lost in accordance with applicable law.

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Digital Products

Under applicable consumer protection legislation, the right of withdrawal does not apply once the supply of digital content has begun after the Client has expressly requested immediate access and acknowledged that they thereby lose their right of withdrawal.

By purchasing a digital product available for immediate download, the Client expressly agrees to immediate delivery and acknowledges that, where permitted by law, this may result in the loss of the statutory right of withdrawal.

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12. Client Responsibilities

The Client agrees to:

• provide accurate and complete information;

• attend appointments on time;

• actively participate in the coaching process;

• communicate respectfully at all times;

• refrain from recording, photographing, or distributing coaching sessions without prior written permission;

• use all materials provided solely for personal purposes.

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The Client remains fully responsible for all personal decisions regarding nutrition, lifestyle, exercise, supplements, herbal products, essential oils, medical care, and any actions taken following the coaching sessions.

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13. Provider Responsibilities

The Practitioner agrees to provide services professionally, ethically, respectfully, and to the best of her knowledge and experience.

All services are personalized according to the information voluntarily provided by the Client.

The Practitioner is subject to an obligation of means rather than an obligation of results.

Accordingly, no guarantee can be made regarding any particular outcome, improvement, or result.

Individual responses vary depending on numerous personal factors, many of which are outside the Practitioner's control.

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14. Intellectual Property

All content made available through this website or provided during coaching sessions, including but not limited to:

• eBooks;

• PDF guides;

• worksheets;

• educational materials;

• written content;

• graphics;

• logos;

• videos;

• downloadable resources;

• coaching materials;

remains the exclusive intellectual property of Meryll Bettahar De Vos unless otherwise stated.

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Purchasing a service or digital product does not transfer any ownership rights.

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Without prior written permission, Clients may not:

• copy;

• reproduce;

• distribute;

• modify;

• publish;

• share;

• resell;

• translate;

• upload online;

• use any materials for commercial purposes.

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15. Confidentiality

• The Practitioner is committed to maintaining the confidentiality of all personal information shared by the Client during coaching sessions, wellness programs, and private communications.

• Information disclosed by the Client will not be shared with third parties without the Client's prior consent, except where disclosure is required by law.

• Likewise, the Client agrees to respect the confidentiality of any proprietary methods, educational materials, documents, and resources provided by the Practitioner.

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16. Limitation of Liability

The Practitioner provides all services with professionalism, care, and in good faith.

However, all services, educational materials, digital products, and recommendations are provided for educational and wellness purposes only.

They do not constitute medical advice, diagnosis, treatment, or healthcare services.

The Client remains solely responsible for all personal decisions made regarding nutrition, lifestyle, supplements, herbal products, essential oils, medical treatment, or any other health-related decisions.

To the fullest extent permitted by applicable law, the Practitioner shall not be liable for:

the interpretation or application of information provided;

decisions made by the Client following coaching sessions;

lack of expected results;

indirect, incidental, or consequential damages;

financial loss, loss of income, or loss of business opportunities;

individual reactions to dietary changes, supplements, herbs, essential oils, or other natural wellness approaches.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

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17. Force Majeure

The Practitioner shall not be held responsible for any delay or failure to perform services resulting from circumstances beyond her reasonable control.

These circumstances may include, but are not limited to:

• natural disasters;

• pandemics;

• government restrictions;

• widespread internet outages;

• power failures;

• war;

• civil unrest;

• strikes;

• serious illness;

or any other event constituting force majeure under applicable law.

Whenever reasonably possible, affected appointments will be rescheduled.

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18. Privacy

The collection and processing of personal information are governed by the Privacy Policy, which forms an integral part of these Terms.

Clients are encouraged to read the Privacy Policy before purchasing any services or digital products.

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19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted as closely as possible to reflect the original intention of the parties while complying with applicable law.

 

20. Governing Law

These Terms and Conditions are governed by the laws of France.

Any dispute arising out of or relating to these Terms shall be interpreted in accordance with French law.

If these Terms are translated into another language, the French version shall prevail in the event of any inconsistency or conflict of interpretation.

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21. Consumer Mediation and Dispute Resolution

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve any dispute amicably.

Consumers residing in France or within the European Union may have the right to use an approved consumer mediation service in accordance with applicable consumer protection legislation.

Consumer Mediation

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, a consumer mediation scheme has been established.

The appointed consumer mediator is:

SAS MÉDIATION CONSOMMATION DÉVELOPPEMENT

In the event of a dispute, any consumer may submit a request for mediation via:

https://www.medconsodev.eu

or by post to:

MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O Centre d'Affaires Stéphanois SAS
Immeuble l'Horizon
Esplanade de France
3 rue J. Constant Milleret
42000 Saint-Étienne
France

Nothing in these Terms affects any mandatory consumer rights granted under applicable law.

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22. Changes to These Terms

The Practitioner reserves the right to amend these Terms and Conditions at any time.

The version applicable to the Client's purchase will always be the version published on this website at the time the order is placed.

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23. Contact

If you have any questions regarding these Terms and Conditions or the services offered through this website, please contact:

Meryll Bettahar De Vos
Hashimoto Natural Support

France

• Email: contact@hashimotonaturalsupport.com

All purchased materials are licensed exclusively for the personal use of the purchasing Client.

Unauthorized use may result in legal action under applicable intellectual property laws.

Any international banking fees, currency conversion fees, or charges applied by the Client's financial institution remain the sole responsibility of the Client.